STORE FAQS

Hi everyone! Because Elle is working with a third party company, she will not be directly handling shipping or the merchandise. Please direct all questions regarding purchasing merchandise or signed books to ellekennedymerch@gobooktore.com

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NOTE FOR AUSTRALIAN READERS: For reasons beyond our control shipping prices to Australia may be higher than necessary. Therefore, we welcome our AUSTRALIAN customers to email us at ellekennedymerch@gobooktore.com to see if there is a possibility to find an alternative shipping option; however, we cannot guarantee we can find a cheaper solution.

1. When will you restock items?

Please subscribe to the merch newsletter to be notified of restock plans.

 2. How do I get my book personalized? How do I get my book signed by Elle?

We are no longer offering personalized copies. Books will be sent signed by Elle via bookplates, unless noted otherwise. NOTE: please read listing carefully to ensure you are ordering the version you want. There will be no refunds or exchanges.
 

3. How many of each product can I buy? 

Because we want this to be only for fans of the BRIAR U world, you will only be allowed to buy up to two (2) of the same items. No resale of items will be permitted.

4. Will you sell bookplates only if I already have the books?

Unfortunately, not at this time, but it is something that is being considered for the future.

5.  Will you be shipping merchandise internationally?

Yes, you'll be able to choose from various international shipping options.

6.  Will you offer signed foreign editions?

Not at this time. We will only be offering English editions. But this is something we’re considering for the future.

7. When will I receive my order

Unless noted otherwise, orders will ship within 2 weeks after date of order. NOTE: All pre-orders will ship according to listing. Please read description before purchasing. 

8. What if I want a different size after I receive my purchase? Can I cancel my order?

Unfortunately, all sales are FINAL. No refunds or exchanges will be permitted.

9. If I make multiple orders, can I combine them into one order? 

We tried this and it didn't work, so unfortunately we will not be allowing any combination of orders any longer. 

10. Will you be having sizes that are higher than XL to accommodate all body types? 

YES! We are selling UNISEX clothing that goes up to 4XL. Please contact us if you need any alternative sizing and we'll try our best to accommodate you!  

11. Are mugs dishwasher safe? 

While the mugs are ceramic and dishwasher safe, we strongly recommend you hand wash the mugs to ensure the printing does not get ruined. Put in dishwasher at your own risk!

 

For all additional questions, you can email ellekennedymerch@gobooktore.com.